Customer privacy policy
1. Introduction
scar (“we”, “us”, or “our”) is committed to protecting the privacy of visitors and customers who use our website. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
By using this website, you consent to the practices described in this policy.
2. Definition of Personal Information
“Personal information” has the meaning assigned to it in POPIA and includes, but is not limited to, information relating to an identifiable, living natural person or an identifiable, existing juristic person.
3. Information We Collect
We may collect and process the following personal information:
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Name and surname
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Contact details (email address, telephone number)
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Billing and delivery information (if applicable)
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Booking or enquiry information submitted via forms
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Website usage data (IP address, browser type, pages visited)
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Any other information voluntarily provided by you
4. How We Collect Information
Personal information is collected when you:
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Complete a contact, booking, or enquiry form
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Subscribe to a newsletter or marketing communication
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Place an order or request a service
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Interact with our website (via cookies and analytics tools)
5. Purpose of Processing
We process personal information for the following purposes:
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To respond to enquiries or requests
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To provide products or services
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To manage bookings, orders, or customer accounts
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To communicate with you regarding services, updates, or promotions
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To improve our website and user experience
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To comply with legal and regulatory obligations
6. Lawful Basis for Processing
Personal information is processed lawfully and in a reasonable manner in accordance with POPIA, based on one or more of the following grounds:
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Your consent
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The performance of a contract
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Compliance with a legal obligation
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Our legitimate business interests, where appropriate
7. Disclosure of Information
We do not sell or rent personal information. Personal information may be shared only with:
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Service providers who assist us in operating the website or delivering services (e.g. hosting, email, payment processors)
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Regulatory or legal authorities where required by law
All third parties are required to maintain appropriate security and confidentiality.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or destruction.
While we strive to protect your information, no data transmission over the internet can be guaranteed to be completely secure.
9. Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
10. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance functionality and analyse usage. You may disable cookies in your browser settings; however, this may affect website functionality.
11. Your Rights Under POPIA
You have the right to:
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Request access to your personal information
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Request correction or deletion of your information
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Object to the processing of your information
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Withdraw consent at any time (where processing is based on consent)
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Lodge a complaint with the Information Regulator
12. Information Regulator
You may contact the Information Regulator of South Africa at:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
13. Updates to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
14. Contact Details
If you have any questions about this Privacy Policy or the processing of your personal information, please contact:
Business Name: scar
Email: everything@scarhair.com
Phone: +27 (0)21 422 5900